1. Refunds due to manufacturing defects.
The User may return any products with manufacturing defects to Neska Polita free of charge. Considering the nature of the products purchased, the User shall have 14 days to notify Neska Polita from the moment product non-conformity is detected. Any loss or damage shall be borne by the User if they fail to notify within the aforementioned period.
Returning the products with manufacturing defects shall not lead to any additional costs for the User. In case of any defect the User should inform Neska Polita writing us an email (info@byneskapolita.com).
In order to formalise the return, the User must contact Neska Polita within the given period of time writing us an email (info@byneskapolita.com), citing the product(s) being returned and attaching a photograph and a detailed list of the defects observed.
Once Neska Polita has received the email from the User, we shall inform you within 3 to 5 business days of whether or not the product is to be returned. In the event of an approved return, Neska Polita shall provide the User necesaryinformation to fullfill the return.
The returned products must be unused and have all of its tags, labels, packaging, and where applicable, the original documentation and accessories that came with the product. Neska Polita reserves the right to refuse the return if the User fails to comply with these requirements.
Once the product has been received and the defects confirmed, Neska Polita shall give the User the option to replace the product for another that is identical, except where this option is objectively impossible or disproportionate for Neska Polita, in that case, Neska Polita will refund the payment made (including the shipping costs).
In the event of a shortage in stock preventing replacement with an identical product, the User may choose to terminate the contract (i.e. receive reimbursement of the payment made), or voluntarily choose and request another model to be delivered.
Delivery of the identical product or the new model chosen by the User, whichever is the case, shall take place in the following 3 to 5 business days from the date when Neska Polita confirms replacement of the faulty product or delivery of the new model.
Whichever the option chosen among replacement, delivery of a new model or termination of the contract, the User shall not incur any additional costs.
If the User decides to terminate the contract, Neska Polita shall fully reimburse the payment made for the faulty product (including delivery costs).
Neska Polita informs Users that the period for reimbursing the payment made shall depend on the method of payment used by the User to purchase the product:
– If the User paid by credit/debit card, Neska Polita shall refund the amount paid within 14 calendar days from when the User decides to terminate the contract.
– If the User paid by PayPal, Neska Polita shall refund the amount paid within 24-48 business hours from when the User decides to terminate the contract.
2. Withdrawal.
In the event that the User is not satisfied with the products received in their order, pursuant to the General Act on Consumer and User Protection, the User has fourteen (14) calendar days to return the order in its entirety, or if preferred, they may choose to return any of the products forming part of the order, all of which may be done without any penalisation or the need to give reasons.
Due to higienic reasons, we cannot accept earings returns
However, the User must bear the direct cost of returning the order to Neska Polita, either in its entirety or in part.
To formalize the return, the User must contact Neska Polita via our contact email (info@byneskapolita.com). Upon receipt of this email, Neska Polita shall instruct the User on how to send the order to its offices or warehouses.
Neska Polita cannot be held liable for the delivery company that the User uses to return the order. Consequently, Neska Polita advises the User to request proof of delivery from the delivery company once the product has been delivered to Neska Polita offices/warehouses. In this way, the User has proof that the product has been successfully delivered to Neska Polita
The cost involved in returning the order (for example, delivery company costs) shall be directly borne by the User.
The product must be unused and have all of its tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product. The User accepts that the product may depreciate in value or that Neska Polita may refuse the refund if the User fails to act as instructed or if the product is in any way damaged.
Once Neska Polita verifies that the order is in good condition, Neska Polita shall refund the full amount paid by the User.
If the User decides to return the order in its entirety, Neska Polita shall refund the full amount paid by the User (including delivery costs).
If the User only wishes to return one or some of the products in the order, Neska Polita will not be able to refund the delivery costs paid for the whole order.
Neska Polita informs Users that the period for payment reimbursement shall depend on the method of payment used to purchase the product. In any case, Neska Polita shall refund the amount paid as soon as possible, and always within 14 calendar days from date the User communicates their decision to withdraw from the contract.
